Frequently asked questions (FAQ)

Delivery usually takes 2 to 3 working days within Germany, 3 to 4 working days to Austria, Belgium, Luxembourg and the Netherlands, and 6 to 7 working days to Switzerland.

Germany: €5.90, free from €69 order value. Austria, Belgium, Luxembourg and the Netherlands: €7.50 up to 2 kg total weight, €9.50 above that, free from €89 order value. Switzerland: CHF 15.00 up to 2 kg, CHF 18.00 above that, free from €100 order value (around CHF 95). More on the page Shipping and delivery.

We have a minimum order value of 35 euros (value of goods excluding shipping), and 50 CHF for delivery to Switzerland. Packing, shipping and transporting a parcel costs almost the same whatever is inside. With a very small basket that eats up the entire price, and it makes no economic or ecological sense: for a parcel with a single chew bone, the same van drives out as for a full parcel.

We still want to offer inexpensive items and small things like snacks that basically cost little. That is why the limit is deliberately low. If you want a snack or a low-priced item, simply add something else, ideally something your dog will soon need anyway. That way we send one parcel instead of two, and everyone benefits.

The limit applies to every order, including with a voucher code or shipping promotion. If something is missing, the checkout shows you exactly how much.

Switzerland is outside the EU customs area. Smaller shipments often remain duty-free, but with larger order values import VAT and a handling fee from the carrier may be added, which you pay as the recipient.

You have a 14-day right of withdrawal from receipt of the goods, without giving a reason. You can declare the withdrawal informally by email to hello@wauwow.store or via the Withdraw from contract function in the footer.

With a regular withdrawal you pay the cost of returning the item yourself. If an item is faulty or was delivered wrongly, however, we cover the return costs in full, just write us a short email at hello@wauwow.store.

Report your withdrawal or return to us first, using the withdrawal form or by email to hello@wauwow.store. We will then give you the return address. Everything else is explained under Returns and exchanges.

Yes. You can exchange an item 1:1 for the same item in a different size or colour, subject to availability. You pay the shipping costs for the return and the new delivery, for defects we exchange free of charge. Write to us at hello@wauwow.store for this.

Write us a short email at hello@wauwow.store. For a defective or wrongly delivered item we cover the return costs: you get a return label, or we refund your postage. The exchange is free then too, the details are under Returns and exchanges.

For items you reorder regularly anyway, such as food or chews, you can set up a subscription: every two weeks with ten percent off, every four weeks with 7.5 percent or every eight weeks with five percent. It is set up directly on the product page, where the option is available.

You can do this at any time yourself in your customer account under "Subscriptions", with no notice period: if you cancel before the next payment, you pay nothing more. For a different delivery rhythm, or if you do not use a customer account, write to us at hello@wauwow.store or use the page Cancel contracts here.

What matters is the back length from the base of the neck to the base of the tail and the chest girth at the widest point, both measured while standing. The binding size chart is on the product itself, instructions for measuring are in our dog coat guide.

Size, material and care details come from the manufacturers of the respective items. If something does not fit or something is wrong with the goods, just get in touch, we will sort it out without fuss.

The care instructions, such as washing temperature or whether the tumble dryer is allowed, are in the product description of the respective item. They differ depending on the material and manufacturer.

Not every dog needs a coat, but many benefit: short-haired breeds, very small dogs, puppies, seniors, sick or very slim dogs regulate their body temperature less well on their own. For them a coat is not fashion but protection against getting chilled.

There is no fixed limit, it depends on coat, size, age and health. As a rough guide: short-haired and small dogs often get cold below 10 degrees, larger dogs with dense coats tolerate much lower temperatures without a coat. Watch your dog, that tells you more than any number.

Typical signs are shivering, an arched back, a tucked tail, reluctance to keep walking or sitting down in the middle of a walk. If your dog shows this regularly, a coat is a sensible help.

Mainly short-haired or hairless breeds such as sighthounds, Dobermanns, Chihuahuas or French Bulldogs, and also very young, old or sick dogs regardless of breed. You will find details in our dog coat guide.

In constant rain it is: a waterproof raincoat keeps the fur dry, saves you drying off at home and prevents colds in sensitive dogs. A normal, non-waterproof coat does warm, but tends to soak up rain. More in our raincoat guide.

Measure back length and chest girth as described in the size chart on the respective product. For the cold season, a model with some room for a warming sweater underneath is better than one that fits tightly.

Yes, mainly as an extra warm layer under a waterproof coat, or indoors for very short-haired dogs that get cold. In wet weather outdoors a sweater alone is usually not enough, you also need waterproof material.

Yes, especially for inexperienced swimmers, puppies, older dogs or water sports with a current. It gives buoyancy and makes the dog easier to see in the water.

Step by step: let your dog sniff the coat first, then put it on briefly with a treat and go straight outside. Never put it on just to stay indoors afterwards, otherwise your dog learns that the coat means nothing good. A coat that fits properly and pinches nowhere makes getting used to it much easier, more in The seven phases of putting on a coat.

A Mackintosh coat is made of coated cotton fabric, is completely waterproof and usually has a belly strap to stop it slipping. It is a bit stiffer than a softshell coat and rustles, but does not add warmth. It is good for a short walk in the rain, the comparison is in Dog raincoat: Mackintosh or softshell.

Avoid salted paths where you can, and clean the paws after the walk with lukewarm water or a damp cloth, also between the pads. Dry thoroughly, because damp paws crack faster in the cold. With redness, cracks or limping, your dog belongs at the vet. More in Dogs and road salt.

For most dogs, yes: a harness spreads the pull over chest and back instead of the sensitive neck area, especially important for dogs that pull, and for small and short-nosed breeds. A well-fitting collar still has its place, for example for the ID tag.

A Y-harness lies in a Y shape across the chest and leaves the shoulders free to move, which is considered gentler on movement. An H-harness runs in two parallel straps and often sits a bit more stably, but can restrict shoulder movement if the fit is wrong. In the end the correct fit matters, not the shape alone.

A long line is a lead 5 to 10 metres long for training recall and independent exploring in meadows and woods, without letting the dog off the lead completely. For the normal everyday walk in town it is too long and unwieldy.

The normal lead is the classic short lead for everyday use, usually 1 to 2 metres, for guided walking in town, on roads or in busy areas. The long line is much longer and meant for training and free exploring, see above.

Because they can pull hard on the neck when the dog suddenly sprints or brakes, and in an emergency the dog can hardly be held back in a controlled way. For relaxed running in open fields they are fine, but in traffic or in town we recommend a fixed, short lead.

5 metres are enough for meadows with some visibility and for starting training, and they are easier to handle. 10 metres give more freedom, but need more space and practice so the line does not tangle. In traffic and on busy paths a long line is the wrong tool. More in Long lines for dogs.

In the winter months it gets dark early, and a dark dog is hard to see. The basis is reflective elements on the harness, lead or coat, because they work without batteries and are noticed sooner on moving parts such as harness and lead. A small light on the harness helps you find your dog again in the meadow. More in Walking in the dark.

That depends on the dog. Young, healthy dogs do well with softer beds, older dogs or breeds with joint problems benefit from firmer, orthopaedic beds with supportive foam.

Especially for large, heavy and older dogs, yes: it noticeably relieves joints and spine while lying down. For young, light dogs without complaints, a normal bed is usually enough.

Your dog should be able to stretch out fully while lying and turn comfortably without sticking out over the edge. As a rule of thumb: back length plus about 15 to 20 centimetres in length and width. A slightly bigger bed does no harm, one that is too small restricts the lying position.

With most of our models the cover is removable and washable, the exact care instructions are always in the product description of the respective item.

There is no fixed rule. As a rough guide: wash the cover every few weeks, sooner after mud, wet fur or when the bed smells. Washing temperature and tumble dryer depend on the care label and the product description. A guide is in Washing a dog bed: how to do it right.

As a rule: as few additives as possible, a clearly recognisable main ingredient and an amount that suits your dog's size and activity. You will find details on ingredients for every snack in the product description.

Stainless steel is generally considered particularly hygienic because bacteria do not settle on it as easily as on plastic, and it stays tasteless. Ceramic is also hygienic, but heavier and more fragile, plastic is light but more prone to scratches in which germs can settle.

We are new to the market. There are no or hardly any reviews yet, and we do not invent any to cover that up. Better honestly empty than fakely full.

Fastest by email at hello@wauwow.store. A person who actually runs the shop answers, not a call centre queue.

You can pay by credit and debit card (Visa, Mastercard and others), PayPal, Shop Pay, Apple Pay and Google Pay. Which methods are offered to you depends on your delivery country and your device, you see it in the checkout before you submit. More on the page Payment methods.

You get the code after signing up for the newsletter. Enter it at checkout: it gives 15 % off your first order, from a goods value of 50 euros. It can be used once per customer and cannot be combined with other discounts on products or orders.

Yes, on +49 211 97536607, daily from 10 am to 3 pm. Outside these times we call you back. You can reach us in writing at hello@wauwow.store.